Shipping & Returns

Shipping

Where We Ship

PEEK ships within Canada, to the United States and to select international destinations. Shipping availability and rates are calculated at checkout.

Shipping Rates

We offer complimentary standard shipping on orders over $150 CAD within Canada and the United States, and over $300 CAD for international orders.

For orders below these thresholds, applicable shipping rates are displayed at checkout.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times are provided at checkout where available and may vary depending on your location and the shipping carrier. Delivery estimates do not include order processing time.

Duties & Import Taxes

International orders may be subject to import duties, taxes and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping rates unless expressly collected at checkout.

Where applicable, duties and taxes may be calculated and collected at checkout. Otherwise, they may be payable to the shipping carrier before delivery.

Returns & Exchanges

Eligibility

We accept eligible returns and exchanges requested within 14 days of delivery.

Due to the intimate nature of our products, returns and exchanges are accepted only for items in their original, unopened individual product packaging, with all tags intact.

We cannot accept returns or exchanges for products that have been opened, worn or washed, including items opened for sizing or try-on purposes.

We encourage customers to review our size guide carefully before placing an order. If you need assistance selecting a size, please contact hello@houseofpeek.com.

Return & Exchange Fees

A $20 CAD fee applies to approved returns and exchanges.

Customers are responsible for return shipping and any applicable replacement shipping costs. Shipping arrangements and charges for exchanges will be confirmed before processing.

How to Request a Return or Exchange

To initiate a return or exchange, contact hello@houseofpeek.com within 14 days of delivery and include your order number.

Our team will review your request and provide instructions if your return or exchange is eligible. Please do not send items back without contacting us first.

Refund Processing

Once your return has been received and inspected, we will issue any approved refund to your original payment method within 10 business days. Your financial institution may require additional time to reflect the refund.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us at hello@houseofpeek.com with your order number and details of the issue.

Our team will review your request and arrange an appropriate resolution at no additional cost for verified issues, in accordance with applicable consumer rights.

The unopened-packaging requirement and standard return or exchange fees do not apply to verified defective or incorrect products.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.